Return policies


Payment Methods

Shipments are made through different transport companies depending on volume and destination. Anyway, carriers deserve our confidence for quality and accountability.

Table shipping rates, depending on weight, to destinations are detailed during the purchase process.

ZOLERTIA is not responsible for additional charges or refunds of excise duty due on arrival, customs or similar.


Delivery Times

Delivery times are notified in the purchase and always valid after payment confirmation, depending on the territorial scope of the customer and the volume of preparation. These times are approximate and ZOLERTIA reserves the right to delay for issues outside the company. In any case always try to shorten the maximum shipping deadlines to ensure fast and efficient receipt of orders.


Warranty and Returns

Zolertia products have 2 years warranty after invoice date. To make a return the product must be unmodified, in perfect condition and in original packaging. Upon receipt of the return and checked the condition of the goods we will refund the amount.

The shipping and return are the responsibility of the customer, as well as their own additional costs incurred by it as are phone calls, time spent managing the return, etc.