Cancellations and Exchanges
All cancellations have to be done before shipment as we work with 3rd shipping companies as TNT, UPS or DHL for worldwide shipments.
After this cancellations would be approval for unopened and undamaged goods with a postage and transport cost. To be honest it has never happened, yet.
For Exchanges due transport damage, please, send us some photos of the packaging as soon as possible including also your user email and order number to start working in the replacement.
Shipping and delivery
Shipment of all products ordered via the Online Store is done from Advancare, SL in Spain. Zolertia uses various courier companies and customs agencies (for International shipments) deliveries. Zolertia is not responsible for any shipping problems and shall not be held liable for any “reasonable” delay beyond our advertised delivery time-frames. Shipment can take up to 12 business days for delivery. Shipping timeframes are once the order has been processed. Due to high demand, order processing can take 1 to 3 business days.
Import Duties and taxes on Shipments
All Spanish customers will be charged 21% VAT, international customers will not be charged taxes, companies inside EU will be charged 21% VAT in case they don’t provide a valid European VAT ID.
Goods shipped to an international destination may be subject to import duties and taxes, which are levied once the goods reach your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Since customs policies vary widely from country to country, you should contact your local customs office for further information.
Any other question you have send us an email at firstname.lastname@example.org